Shipping policy

Orders will be shipped Monday-Friday. Most orders will ship out next business day.

Business days are Monday-Friday, Shipping estimates are in business days

Pick-up orders will be ready within the hour in most cases.

Shipping issues?

We will do our best to help you. 

Please ensure mailing address is correct. We are not responsible for mis-entered address. We use information provided at checkout and do not enter address ourselves. 

Once a product leaves our store it is out of our control. We cannot get items back from shipping companies after they have been loaded onto trucks.

Any fees associated with customer issues relating to package delivery must be paid by customer and will be deducted from refund once package is returned to us via carrier.

Need to File a Claim?

Missing and late mail and packages:

 

Please file claims for missing and late packages with the shipping provider. 

We will file a separate claim on our end to help ensure the quickest resolution possible. 

 

USPS https://www.usps.com/help/missing-mail.htm

 

UPS https://www.ups.com/us/en/support/file-a-claim.page