Refund policy

We accept returns within 14 days of receiving your item.

In-store purchases and online orders placed for in-store pickup must be returned in person at the store.

To be eligible for a return, items must be:

  • In original condition (unused and unworn)

  • With all original tags attached

  • In original packaging

  • Accompanied by a receipt or proof of purchase

For online and custom orders, customers are responsible for return shipping costs. Once the returned items are received at the store, original shipping fees will be deducted from your refund, along with a 25% restocking fee.

To initiate a return, please email hello@kazoodlestoys.com. If your return is approved, you will receive a return shipping label and detailed instructions. Returns sent without prior approval will not be accepted.

If you have any questions about returns, feel free to contact us at hello@kazoodlestoys.com.

 

 

 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

 

Use caution when inputting addresses. Mistyped or incorrect address must be handled with the carrier. Any fees associated with customer issues relating to package delivery must be paid by customer and will be deducted from refund once package is returned to us via carrier.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Shipping

Orders will be shipped Monday-Friday. Most orders will ship out next business day.

Business days are Monday-Friday, Shipping estimates are in business days. 

Pick-up orders will be ready within the hour in most cases.

Shipping issues?

We will do our best to help you. 

All shipping dates are estimates and may be impacted by weather, natural disasters and other unforeseeable events.

Please ensure mailing address is correct. We are not responsible for mis-entered address. We use information provided at checkout and do not enter address ourselves. 

Once a product leaves our store it is out of our control. We cannot get items back from shipping companies after they have been loaded onto trucks.

Any fees associated with customer issues relating to package delivery must be paid by customer and will be deducted from refund once package is returned to us via carrier.

Need to File a Claim?

Missing and late mail and packages:

 

Please file claims for missing and late packages with the shipping provider. 

We will file a separate claim on our end to help ensure the quickest resolution possible. 

 

USPS https://www.usps.com/help/missing-mail.htm

 

UPS https://www.ups.com/us/en/support/file-a-claim.page